Privacy Policy

Introduction

abbeyuuvn d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our fitness member behaviour analytics services.

We are a data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Tržaška cesta 59, 3028 Celje, Slovenia.

Data Collection

The data we collect includes personal information that you provide directly to us and information that is automatically collected when you use our website and services. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and company details when you submit enquiries or contact forms
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring websites
• Communication Records: Records of correspondence when you contact us for support or enquiries
• Technical Information: Device information, operating system, and browser settings
• Analytics Data: Information about how you interact with our website and services for improvement purposes

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and your consent where required:

• Service Provision: To provide our fitness analytics services and respond to your enquiries
• Communication: To communicate with you about our services, updates, and support matters
• Website Improvement: To analyse website usage and improve user experience
• Marketing: To send you relevant information about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights and interests
• Technical Support: To provide customer support and resolve technical issues

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary to fulfil our contractual obligations to you
• Legitimate Interests: Where we have legitimate business interests that do not override your rights
• Legal Obligation: Where we must process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and services
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In connection with mergers, acquisitions, or business transfers
• Protection of Rights: To protect our rights, property, or safety, or that of our users

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Contact Enquiries: Retained for up to 3 years for customer service and follow-up purposes
• Website Analytics: Anonymised data retained for up to 26 months for website improvement
• Marketing Communications: Retained until you withdraw consent or unsubscribe
• Legal Documentation: Retained for up to 7 years to comply with legal and regulatory requirements

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes where applicable

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection and security

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding privacy matters, please reach out to us:

• Email: privacy@abbeyuuvn.world
• Phone: +386 34170616
• Address: abbeyuuvn d.o.o., Tržaška cesta 59, 3028 Celje, Slovenia

You also have the right to lodge a complaint with the Information Commissioner of Slovenia (Informacijski pooblaščenec) if you believe we have not handled your personal data in accordance with data protection law.